Privacy Policy

KaspersLab is a sole proprietorship owned and operated by Arun Sai Prakash S P, selling electronics, IoT, and automation components through the website kasperslab.com.

Registered address:
11/11 Erikarai Vayalkadu, Vellalapuram Village,
Chinnappampatti Post, Edappadi Taluk,
Salem, Tamil Nadu — 636306

Operational address:
20, 2nd Cross Road, 2nd Stage, Chikka Adugodi,
S.G. Palaya, Tavarakere Main Road,
Bengaluru, Karnataka — 560029

Support email: support@kasperslab.com

We collect the following categories of personal information:

• Account information — name and email address, provided when you create an account or sign in with Google.
• Order information — shipping name, delivery address, phone number, and order details, provided at checkout.
• Payment information — we do not collect or store card numbers, UPI IDs, or bank credentials. All payment data is handled directly by Razorpay (see §5).
• Usage data — pages visited, device type, browser, and IP address, collected automatically via Google Analytics.
• Communications — messages you send via our contact form or support email.

• Process and fulfil your orders, including dispatch and delivery updates.
• Create and manage your customer account.
• Respond to support queries and complaints.
• Analyse website usage to improve our products and services (aggregated, anonymous).
• Comply with applicable laws and regulations.
• Prevent fraud and protect the security of our platform.

We do not sell your personal information to third parties. We do not use your data for advertising profiling.

We process your personal data on the following grounds:

• Contract performance — processing your order and delivering your products.
• Legitimate interests — fraud prevention, platform security, and anonymous analytics.
• Legal obligation — retaining transaction records as required under Indian law.
• Consent — where you have opted in to receive marketing communications (you may withdraw at any time).

We share limited personal data with the following service providers solely to operate our platform:

We use the following types of cookies:

• Essential cookies — maintain your login session and shopping cart. Cannot be disabled without breaking core functionality.
• Analytics cookies — Google Analytics cookies (prefixed _ga, _gid) to measure site usage. You may opt out via your browser settings or Google's opt-out tool.

• Active customer accounts and associated order history are retained for as long as your account exists.
• On account deletion, personal data is purged within 30 days, except transaction records which are retained for 8 years as required under Indian taxation law.
• Support correspondence is retained for 2 years.

Under applicable Indian law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate information.
• Deletion — request deletion of your account and personal data (subject to legal retention obligations).
• Withdrawal of consent — withdraw marketing consent at any time without affecting prior processing.

To exercise any of these rights, email support@kasperslab.com with the subject line "Privacy Request". We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data in transit is encrypted via HTTPS/TLS. Our database provider (Supabase) maintains SOC 2 Type II compliance. However, no system is completely secure — if you suspect a security issue, please contact us immediately.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us and we will delete it promptly.

In accordance with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the following person is designated as the Grievance Officer for KaspersLab:

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related questions, email support@kasperslab.com or write to us at the registered address above.